Editorial Musings from the Heart(land)

Please pay attention as to how a company loses a customer, client, user or subscriber .... I started using the product (service or program) because I had a need for it. It had the perceived potential of doing just that ... satisfying this need. It was my expectation, (based upon its promotion) the product would fill in a gap related to those needs. Congratulations ... I became a user/customer. After using the product for a significant amount of time, I discover that a glitch of some sort creates an output that is undesirable. It's not an operation that it cannot do, but essentially a glitch (something it used to do before updates etc, but can do no longer). As it turns out, based upon some research ... there are other users experiencing the same glitch. The issue has been brought to the attention of the seller/developer of the product. Customer service/Support apparently has known about this glitch for quite some time. Support even suggests that it's not a problem with ...

It always catches my attention when I witness in person or via the media how those that have power or means treat those who don't. A person's true character is reflected in how they treat those without power, especially when those powerless creatures cannot directly affect them (the powerful). I think most of us cringe when the weak and those dependent suffer from such treatment. We become outraged when children, animals, those of different gender, financial means and ethnicity are walked upon, abused and otherwise treated poorly. Some amongst us, when these injustices occur ... march in the streets and vehemently protest it. I stay away (with no exception) from individuals who treat the powerless that way. One cannot let their guard down with them, because as soon as one turns their back ... the odds of some sort of despicable act on their part most likely are high. The way one treats another (particularly in this situation) is how they will treat me. In spite of whome...

Simply put ... YOU CANNOT KILL THE GOOSE that LAYS the GOLDEN EGGS. Regarding this point, there is NO viable argument. Our economy is based upon its participants being able to consume. If the CONSUMER (Goose) is not consuming (buying stuff), then the economy falls apart and collapses ... thus NO GOLDEN EGGS for investors, corporations and their owners. If wages are too low and prices too high, then our pay is gobbled up by the basic necessities of survival. Not only do we struggle for those necessities at some point, but there is little room left for optional things (e.g. buying a new car, Detroit). Subsequent to our most recent economic down turn, prices have continued to rise, but pay for the rank and file have gone down. There is really no way for a complete economic recovery (Gold Egg) if the the consumer (Goose) is losing ground. From my perspective, it would seem that the privileged are thinking short term and seeking to exploit those of us on the low end. Companies are...

Democrats Attack Tax Bill as a ‘Middle-Class Con Job’ Headline from an article within the "New York Times" written by Jim Tankersley October 29, 2017   or President Trump: Tax bill 'an incredible Christmas gift for hard-working Americans' ABCNews headline by John Parkinson, Benjamin Siegel, Alexander Mallin and Mariam Khan December 20 2017 News reports such as the above go on and on, day after day. I feel a little unsettled by it all. So WHAT IS IT??? Within an informational environment so polarized, how do we know what makes more sense? I suppose one could say the truth is probably somewhere in between. We rely upon the flow of information from the media to help us make more informed decisions regarding a host is matters. I really do try to NOT be partisan in how I view national issues. The powers that be simply make it difficult to maintain that line of pursuit due to their constant power struggles. No one on either side of the line possesses ...

Any fear that I have had about the youth of today and their ability to lead tomorrow is unfounded. Let's face it, young people are a little crazy .... well, perhaps a lot crazy by our seasoned adult standards. Nevertheless, this is what I refer to as "Operating within Design Specifications." Young folks are supposed to be testing and questioning any/everything. There is not a one of us who have taken to heart or followed the advice of our elders always or anyone else for that matter. We seem to think our way is the right (only) way to do things and our young people are the same way only to the extreme LOL. I am personally glad they are of the questioning type. I have not gotten everything right and I would like to think there could be a better way about it. We must not develop the conclusion that simply because they are responding to the condition of being young, that they are not intelligent and extremely capable. I cannot begin to express to you how impressed I ...

Hardly a day goes by that I don't see something that says there is a BIG shortage of commercial drivers. These are the folks that drive vehicles which most often transport goods and passengers from one point to the next. Most large truck and bus drivers are required to have a commercial drivers license (CDL). If you happen to be perusing through the job ads, you will find listing after listing of companies seeking qualified CDL drivers. Qualified is an important point as it relates to driving. The seriousness of this is evidenced by the tragedy of lost human life and property damage. Obtaining a CDL license is not an easy accomplishment. There are written tests involved, plus actual physical skills/driving tests required to obtain one of these licenses. Also, a medical physical exam is mandated (making certain one is healthy etc - this is a serious physical and not to be taken lightly) and of course tests associated with substance abuse. Once the license is obtained, then t...

Mosaic Life Care in Kansas City, MO (Corporate HQ, St. Joseph, MO) is my medical services provider of CHOICE. After years with no medical coverage, NOW that I have it, I  CHOSE the innovative way in which the Mosaic team delivers their services. The facility I use has a New AGE feel to it (just recently learned it was designed by a former "Disney Imagineer") and the way they practice patient/customer service is beyond exceptional. It's a far cry from the normal doctors office visit and environment. The technical medical support is top notch in my book of top notch things :) Up until the Mosaic experience, I have always felt like I was serving the medical world, not them serving me. The old way of delivering medical services was "Have a seat over there and we will get to you when we get to you", not very appealing. The Mosaic world was not like this at all. Very patient centric. Now, comes word from ST Joseph's "News-Press No...